Delivery & Returns

South Africa

Complimentary Collection from our V&A Boutique

Complimentary Local Delivery (Cape Town Only)

If your order is urgent, please contact us to confirm stock availability and delivery time frames.

R350 Local Same Day Delivery (Cape Town Only)

Complimentary Local Delivery (Major Centres) on all SA Orders ~ 4-5 Working Days (Orders over R5,000)

Complimentary Regional Delivery (Major Centres) on all SA Orders ~ 5-6 Working Days (Orders over R5,000)

R350 Local Delivery (Major Centres) ~ 4-5 Working Days (orders under R5,000)

R375 Regional Delivery (Major Centres) ~ 5-6 Working Days (orders under R5,000)

R410 Delivery (Remote Locations) ~ 7-9 Working Days

Estimated delivery times are subject to availability, as all products are individually handcrafted. For time-sensitive orders, please contact us to confirm current stock and timeframes.

Quick Navigation

Delivery

If your selection is not in stock, we will inform you within 24 hours and an order will be placed that will be dispatched to you within four to six weeks.

Each piece is lovingly handmade in our studios in Zimbabwe and in Mauritius. We promise it will be worth the wait! The pieces are then packaged with great care and shipped to you.

At Patrick Mavros, everything is charmingly human. Here nothing is automated.

If you shop at our online store, your order lands on Alexander Mavros’ desk and is given to our concierge to complete.

Every piece is personally selected and polished by hand, it is then wrapped in our signature wrapping paper adorned with silver foil elephants, crowned with a colourful silk bow, and bestowed with a handwritten optional gift message and prepared for shipping.

All with care and sincere thanks for your support. Each owner of a Patrick Mavros piece is part of our wider family so please keep in touch as we love to hear what adventures it gets up to over the years.

Other Locations

South Africa

Complimentary Collection from our V&A Boutique

Complimentary Local Delivery (Cape Town Only)

If your order is urgent, please contact us to confirm stock availability and delivery time frames.

R350 Local Same Day Delivery (Cape Town Only)

Complimentary Local Delivery (Major Centres) on all SA Orders ~ 4-5 Working Days (Orders over R5,000)

Complimentary Regional Delivery (Major Centres) on all SA Orders ~ 5-6 Working Days (Orders over R5,000)

R350 Local Delivery (Major Centres) ~ 4-5 Working Days (orders under R5,000)

R375 Regional Delivery (Major Centres) ~ 5-6 Working Days (orders under R5,000)

R410 Delivery (Remote Locations) ~ 7-9 Working Days

Estimated delivery dates are dependant on stock availability. If your order is urgent, please contact us to confirm stock availability and delivery time frames.

Rest of World

Complimentary Standard Delivery ~ 3-5 Working Days (orders over R5,000)

R955 Standard Delivery ~ 3-5 Working Days (orders under R5,000)

The above rates and delivery timeframes are indicative and apply to many of our standard international destinations. Actual shipping costs, transit times, and applicable duties or taxes may vary depending on the recipient’s country, courier availability, customs requirements, and local regulations. We ship using UPS, DHL or FedEx. Please contact us for more information.

Important – African Destinations

While we are pleased to deliver worldwide, shipping to many African countries can be significantly higher due to international courier rates and local import regulations. In some cases, shipping costs may exceed the value of the items purchased.

We strongly recommend contacting our Concierge team prior to placing your order for a personalised shipping quote and delivery guidance specific to your location.

Please contact us at concierge@patrickmavros.com for more information on your location.

United Kingdom

Complimentary Collection from our London Flagship Store

Complimentary Standard Delivery on all UK Orders ~ 1-2 working days

R350 Express UK Delivery Pre-12pm ~ Next Working Day (order by 2pm)

Europe

Complimentary Standard Delivery ~ 2-3 Working Days (orders over R5,000)

R350 Standard Delivery ~ 2-3 Working Days (orders under R5,000)

R750 Express Delivery ~ Next Working Day (order by 2pm)

United States of America

Complimentary Standard Delivery ~ 2-3 Working Days (Orders over R5,000)

R350 Standard Shipping ~ 2-3 Working Days - (Orders under R5,000)

R750 Express Delivery ~ 1-2 Working Days

We ship using UPS, DHL or Fedex and duties and applicable taxes might incur to our clients.

Shipping rates are for the Continental US, and exclude island territories. Specific Shipping rates can be requested for these areas. Please contact us.

Canada

Complimentary Standard Delivery ~ 2-3 Working Days (Orders over R5,000)

R350 Standard Shipping ~ 2-3 Working Days - (Orders under R5,000)

R750 Express Delivery ~ 1-2 Working Days

We ship using UPS, DHL or Fedex and duties and applicable taxes might incur to our clients.

Australia & New Zealand

Complimentary Standard Delivery ~ 3-5 Working Days (orders over R5,000)

R955 Standard Delivery ~ 3-5 Working Days (orders under R5,000)

Returns

We hope that you are delighted with every order you receive from us, but if you need to return items to us for a refund or exchange you have 30 days to do so.

Please notify us of your intention to return your order to us, by emailing; southafrica@patrickmavros.com with full details of your order. We'll be happy to advise on the best way to proceed.

All items should be returned new, unused and in it's original Patrick Mavros packaging.

All successfully returned items will be credited to the card used when placing the order, less any shipping costs and any taxes.

Parcels are returned at your own cost, and it is advised that you obtain a certificate of postage, as we can only be responsible for your parcel once it has been received into our store.

Please note, items should not be returned to us without prior notice.

Shipping costs will be refunded for items that are incidentally delivered in a damaged or in a faulty condition, and for orders cancelled before dispatch under the Distance Selling Regulations (DSRs).

All orders should be returned to Patrick Mavros, Shop 7, The Alfred Mall, V & A Waterfront, Cape Town, 8001 or having the parcel couriered via Postnet to Postnet, to Postnet V&A Waterfront, S Arm Road, Shop G04, The Clock tower, Victoria & Alfred Waterfront, Cape Town, 8000. Please mention our phone number: Patrick Mavros +27(0) 71 780 7776

For additional help or queries regarding the returns process, simply contact us.

Contact

Require more assistance

You may also email us on concierge@patrickmavros.com