Refund policy

We hope that you are delighted with every order you receive from us, but if you need to return items to us for a refund or exchange you have 30 days to do so.

Please notify us of your intention to return your order to us by emailing southafrica@patrickmavros.com with full details of your order. We'll be happy to advise on the best way to proceed.

All items should be returned new, unused and in original Patrick Mavros packaging.

All successfully returned items will be credited to the card used when placing the order, less any shipping costs and any taxes.

Parcels are returned at your own cost, and it is advised that you obtain a certificate of postage, as we can only be responsible for your parcel once it has been received into our store. 

Please note, items should not be returned to us without prior notice.

Shipping costs will be refunded for items that are incidentally delivered in a damaged or in a faulty condition and for orders cancelled before dispatch under the Distance Selling Regulations (DSRs).

All orders should be returned to Patrick Mavros, having the parcel couriered via Postnet to:

Postnet Craighall
Shop 11B
396 Jan Smuts Avenue
Craighall
Randburg 2196
Gauteng
South Africa Tel # +27 (0) 11 326 3153.

Please mention our phone number: Patrick Mavros +27 (0) 60 492 0880

For additional help or queries regarding the returns process, simply contact us.