For all our delivery options over the Christmas season, please check our final order dates and services here
Complimentary Local Delivery (Major Centres) on all SA Orders ~ 4-5 Working Days (Orders over R4,000)
Complimentary Regional Delivery (Major Centres) on all SA Orders ~ 5-6 Working Days (Orders over R4,000)
R200 Local Delivery (Major Centres) ~ 4-5 Working Days (orders under R4,000)
R200 Regional Delivery (Major Centres) ~ 5-6 Working Days (orders under R4,000)
R200 Delivery (Remote Locations) ~ 7-9 Working Days
Complimentary Collection from our London Flagship Store
Complimentary Standard Delivery on all UK Orders ~ 1-2 working days
Complimentary Standard Delivery ~ 2-3 Working Days (orders over €235)
€12 Standard Delivery ~ 2-3 Working Days (orders under €235)
€24 Express Delivery ~ Next Working Day (order by 2pm)
United States of America
Complimentary Standard Delivery ~ 2-3 Working Days (Orders over $275)
$14 Standard Shipping ~ 2-3 Working Days - (Orders under $275)
$28 Express Delivery ~ 1-2 Working Days
Rest of World
Complimentary Standard Delivery ~ 3-5 Working Days (orders over £200)
£30 Standard Delivery ~ 3-5 Working Days (orders under £200)
If your selection is not in stock, we will inform you within 24 hours and an order will be placed that will be dispatched to you within four to six weeks.
Each piece is lovingly handmade in our studios in Zimbabwe and in Mauritius. We promise it will be worth the wait! The pieces are then packaged with great care and shipped to South Africa.
At Patrick Mavros, everything is charmingly human. Here nothing is automated.
If you shop at our online store, your order lands on Alexander Mavros’ desk and is given to Anthea to complete.
She personally selects your pieces, polishes it by hand, wrap it in our signature wrapping paper adorned with silver foil elephants, crowns it with a colourful silk bow, hand writes the optional gift message and prepares it for shipping.
All with care and sincere thanks for your support. Each owner of a Patrick Mavros piece is part of our wider family so please keep in touch as we love to hear what adventures it gets up to over the years.
We hope that you are delighted with every order you receive from us, but if you need to return items to us for a refund or exchange you have 30 days to do so. Exchanges for purchases made between 1st November 2022 and 24th December 2022 will be accepted until 31st January 2023.
Please notify us of your intention to return your order to us, by emailing; email@example.com with full details of your order. We'll be happy to advise on the best way to proceed.
All items should be returned new, unused and in it's original Patrick Mavros packaging.
All successfully returned items will be credited to the card used when placing the order, less any shipping costs and any taxes.
Parcels are returned at your own cost, and it is advised that you obtain a certificate of postage, as we can only be responsible for your parcel once it has been received into our store.
Please note, items should not be returned to us without prior notice.
Shipping costs will be refunded for items that are incidentally delivered in a damaged or in a faulty condition, and for orders cancelled before dispatch under the Distance Selling Regulations (DSRs).
All orders should be returned to Patrick Mavros, having the parcel couriered via Postnet to Postnet, to Postnet Craighall, The Valley Shopping Centre, 11B Jan Smuts Avenue, Craighall, Randburg, 2196, Tel # +27 (0) 11 326 3153. Please mention our phone number: Patrick Mavros +27 (0) 60 492 0880
For additional help or queries regarding the returns process, simply contact us.
Depending on which country we are sending your goods to you may incur import duties.