Delivery & Returns

South Africa

Complimentary Collection from our V&A Boutique

Complimentary Local Delivery (Cape Town Only)

If your order is urgent, please contact us to confirm stock availability and delivery time frames.

R200 Local Same Day Delivery (Cape Town Only)

United Kingdom

Complimentary Collection from our London Flagship Store

Complimentary Standard Delivery on all UK Orders ~ 1-2 working days

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Europe

Complimentary Standard Delivery ~ 2-3 Working Days (orders over R5,000)

R245 Standard Delivery ~ 2-3 Working Days (orders under R5,000)

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United States of America

Rest of World

Out of Stock Items

If your selection is not in stock, we will inform you within 24 hours and an order will be placed that will be dispatched to you within four to six weeks.

Each piece is lovingly handmade in our studios in Zimbabwe and in Mauritius. We promise it will be worth the wait! The pieces are then packaged with great care and shipped to South Africa.

At Patrick Mavros, everything is charmingly human. Here nothing is automated.

If you shop at our online store, your order lands on Alexander Mavros’ desk and is given to Anthea to complete.

She personally selects your pieces, polishes it by hand, wrap it in our signature wrapping paper adorned with silver foil elephants, crowns it with a colourful silk bow, hand writes the optional gift message and prepares it for shipping.

All with care and sincere thanks for your support. Each owner of a Patrick Mavros piece is part of our wider family so please keep in touch as we love to hear what adventures it gets up to over the years.

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Returns

We hope that you are delighted with every order you receive from us, but if you need to return items to us for a refund or exchange you have 30 days to do so.

Please notify us of your intention to return your order to us, by emailing; southafrica@patrickmavros.com with full details of your order. We'll be happy to advise on the best way to proceed.

All items should be returned new, unused and in it's original Patrick Mavros packaging.

All successfully returned items will be credited to the card used when placing the order, less any shipping costs and any taxes.

Parcels are returned at your own cost, and it is advised that you obtain a certificate of postage, as we can only be responsible for your parcel once it has been received into our store. 

Please note, items should not be returned to us without prior notice.

Shipping costs will be refunded for items that are incidentally delivered in a damaged or in a faulty condition, and for orders cancelled before dispatch under the Distance Selling Regulations (DSRs).

All orders should be returned to Patrick Mavros, Shop 7, The Alfred Mall, V & A Waterfront, Cape Town, 8001 or having the parcel couriered via Postnet to Postnet, to Postnet V&A Waterfront, S Arm Road, Shop G04, The Clock tower, Victoria & Alfred Waterfront, Cape Town, 8000. Please mention our phone number: Patrick Mavros +27(0) 71 780 7776

For additional help or queries regarding the returns process, simply contact us.

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Duties

Depending on which country we are sending your goods to you may incur import duties.